2025 Rapid Paratransit Customer Satisfaction Survey
Dear Go! Bus Customer,
The Rapid is interested in learning your opinion on paratransit services in our community. Your household was one of a limited number in our 6-city service area selected at random to receive this survey; therefore, your participation is very important.
The survey takes about 15-20 minutes to complete. Responses will be kept strictly confidential. The time you invest in completing this survey will help identify public perception and develop a roadmap for the future to meet our community’s needs.
We have selected ETC Institute, an independent consulting company specializing in community and transit research, as our partner to administer this survey. If you have any questions, please feel free to contact Henry Danneberg, Project Manager, at henry.danneberg@etcinstitute.com.